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Crime, Government

ITS THE LAW – Call Centers

ITS THE LAW

Any time you call an 800 number (for a credit card, banking, charter communications, health and other insurance, computer help desk, etc.  etc. )and you find that you’re talking to a foreign customer service representative (with an accent difficult to understand/ perhaps in India, Philippines, etc), please consider doing the following:

After you connect and you realize that the Customer Service Representative is not working in Canada. (you can always ask,  if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, “I’d like to speak to a Customer Service Representative in Canada.”

The rep might suggest talking to his/her manager, but, again, politely say, “Thank you, but I’d like to speak to a Customer Service Representative in Canada .”

YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA ..

That’s the rule and the LAW.

It takes less than one minute to have your call re-directed to Canada .

Tonight when I got redirected to a Canadian Rep, I asked again to make sure – and yes, she was from Calgary .

Imagine what would happen if every Canadian Citizen insisted on talking to only Canadian phone reps,   from this day on.

Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP.

If I tell 10 people to consider this and you tell 10 people to consider doing this – see what I mean…it becomes an exercise in viral marketing 101.

Remember – the goal here is to restore jobs back here at home – not to be abrupt or rude to a foreign phone rep. You may even get correct answers, good advice, and solutions to your problem – in real English.

If you agree, please tell 10 people you know, and ask them to tell 10 people they know….etc…etc

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Discussion

5 thoughts on “ITS THE LAW – Call Centers

  1. I just had to call one of these centers and remembered the above tip, asked, and it was in the Philippines. I asked to be transferred to a Canadian and I was relayed to someone in Edmonton. The Philippines would offer no resolution, Edmonton did right away.

    I think the executives who run these companies are cowards. They cut costs at the expenses of the product, service and employees and get rewarded for it. The front-end staff has to take the crap from the general public and the executives enjoy huge bonuses at the expense of shareholders and clients. These bonus check should go to the employees and call it “crap-pay”, for all the crap these hard working phone people have to take, just so their inept executives can buy more shoes for their wives overstuffed closets.

    In North America, executives, who most of them got their eduction on the general public “dime”, need to learn how to build a “better mouse trap”. There should never be any reward for watering down a product or service.

    Get your neighbors involved, let your local MLA know, pass this comment on.

    Posted by Grande Prairie Neighbor | August 9, 2011, 3:05 pm
  2. No such law. No such requirement.
    However, it doesn’t hurt to ask when contacting a call centre or to call your MP (your MLA is useless in a federal capacity) on the matter.

    Posted by Shane | August 25, 2011, 12:33 am
  3. Good point Shane. Thanks for keeping it real!!!

    Posted by Carmelo Esposito | August 26, 2011, 5:45 am
  4. To what law does the article refer ? a speific reference to a law and to the specific paragraph in it would be more informative.

    Posted by Carey | September 3, 2011, 6:57 am

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